Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our service vehicles are fully stocked with common replacement parts, so many repairs can be completed in a single visit. For more complex issues or if a specific part needs to be ordered, we typically complete repairs within 24-48 hours. Emergency motor failure repairs are available 24/7.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can be caused by several factors: age and wear (most motors last 10-15 years), power surges, lack of maintenance, overheating from frequent use, stripped gears from forcing a stuck door, or electrical issues. Signs of impending motor failure include unusual grinding noises, slow operation, intermittent function, or the motor running but not moving the door. Regular maintenance can help prevent unexpected failures.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We work with several financing partners to provide 0% APR options for qualified buyers, as well as extended payment plans to fit your budget. Our team can discuss all available options during your free estimate. We believe everyone deserves a safe, beautiful garage door, and we'll work with you to find a payment solution that works.

Question 4

What is included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all parts and labor for installations and repairs performed by our team. This includes springs, cables, rollers, hinges, panels, and opener components. If anything we installed or repaired fails within the warranty period, we'll fix it at no additional cost. Warranty claims are processed quickly, usually within 24-48 hours.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally before extreme weather seasons. Regular maintenance includes lubricating moving parts, checking spring tension and balance, inspecting cables and rollers, testing safety features, and tightening hardware. Annual maintenance can extend your door's lifespan by years and prevent costly emergency repairs.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our certified technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also service all opener brands including LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand you have, we can help.

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